Privacy Policy

How Fill The Floor Discos collects, uses and protects your personal information.

This privacy policy is for our websites www.fillthefloordiscos.co.uk and djep.fillthefloordiscos.co.uk which are owned and operated by Fill The Floor Discos. Our privacy policy covers how we treat your data and how protecting your privacy is important to us.

We will always explain clearly what data we are collecting and why. We will only collect data that we need to give you a personalised experience about our services and improve our service to our customers.

Fill The Floor Discos takes a proactive approach to user privacy and ensures the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

Use of Cookies

Our website uses cookies to enhance the user’s personal experience while visiting the website. Where applicable the website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device.

This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Storing / Security / Retaining Your Personal Data

We are committed to protecting the security of your personal data, which is held securely in accordance with current legislative requirements, industry standards and technology.

Financial information you provide through the site is also encrypted for additional security. Every effort has been made to ensure a safe and secure process, however we cannot guarantee the complete security of our databases, nor that the information you supply will not be intercepted while being transmitted to us over the Internet.

Any passwords given to you to access certain parts of the site or your event planner are solely your responsibility to keep safe and you must make sure you use a secure browser.

We will only keep your personal data you have provided for as long as we have a relationship with you or have no use, as detailed in the UK General Data Protection Regulation and Data Protection Act 2018. Once that relationship has ended we will retain it in accordance with our policy for as long as we reasonably require and it will then be deleted and destroyed.

Marketing Information / Disclosure

Fill The Floor Discos may use any information submitted to provide you with further information about our services and offers or to assist you in answering any questions or queries you may have submitted.

If, at any time you do not wish to receive further communication from us, you can let us know via email and we will destroy any details used for this communication.

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Communication and engagement taken through external social media platforms that this website and its owners participate on are also subject to the terms and conditions of this privacy policy.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither the website nor its owners will ever ask for personal or sensitive information through social media platforms. Fill The Floor Discos encourages users wishing to discuss sensitive details to contact us by telephone or email.

Fill The Floor Discos does not share any information with 3rd parties unless we are under a duty to comply with any legal obligation, or to enforce or apply our terms and conditions of the services provided by us such as in the recovery of monies owed to us through a debt recovery agent.

Where we share your personal information, we will take reasonable steps to ensure that it is properly protected and processed for the purpose intended.

Your Rights / Access to Information

All requests regarding queries related to this policy should be addressed to Fill The Floor Discos by email at info@fillthefloordiscos.co.uk.

You have the right to see a copy of the information that we hold about you.

You have the right to request that we close your account and / or delete your personal record from our database. We will make all reasonable efforts to comply with this request within a reasonable timescale.

If you are dissatisfied with our response to any of your data privacy concerns you have the right to raise this with the Office of the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Terms & Conditions

Any bookings made for our services supplied by Fill The Floor Discos represent the agreement to the following Terms and Conditions:

All information supplied to Fill The Floor Discos about you (the client) is true and correct.

You agree to pay the fee confirmed via email in full no later than two weeks before your function.

A non-refundable reservation fee as specified in your confirmation email must be received to secure your booking — payable by card, taken securely online, or by bank transfer. The remaining balance is payable as agreed within your confirmation email, by card or bank transfer, either in one payment or in instalments, provided it is received in full no later than two weeks before your function.

Should you cancel a service within four weeks of the function date, a cancellation fee of 50% of the full fee will be payable to Fill The Floor Discos. Should you cancel a service within two weeks of the function date, a cancellation fee of 100% of the full fee will be payable to Fill The Floor Discos.

In the unlikely event your booked service is unable to be supplied for any reason, Fill The Floor Discos reserves the right to fulfill our obligations by arranging for a suitable alternative so that the function can proceed.

If requests and special dedications are required on the function date, a requests form must be completed by the client and uploaded via our website no later than two week before the function date. If request forms are not received, we can not guarantee your DJ will be able to play your favourite songs. Any requests not listed will be played if available. Some tracks may contain explicit content which may offend guests. Whilst we try in all cases to minimise this, occasionally one may slip through the net. If you would like us to try our best to ensure these tracks aren't played please let us know by emailing info@fillthefloordiscos.co.uk.

In cases where Fill The Floor Discos equipment has been left unattended for any period there is not a right for the client, the clients guests or any other person to use such equipment. Any damage to equipment by the client or the clients guests will result in the termination of function and possible communication with the local police.

The client is responsible for the behaviour of all of their guests and for safeguarding the DJ and all equipment against theft, damage or other risks from the moment of arrival to final departure.

From time to time Fill The Floor Discos may take photographs or video during the evening. Unless expressly forbidden by the client, Fill The Floor Discos is deemed to have agreed to such photographs and video being taken and used to promote our business.

Decorations to be placed on DJ stands will require authorisation from the DJ at the start of the function. Drinks are not to be placed on any equipment.

DJ’s are instructed to terminate the evening at the agreed time (usually 12am). To adhere to local licensing laws the last song must finish at this time and no further songs can be played.

DJ’s are instructed to disallow microphone use for anything other than. We would ask that appropriate language is used in front of children and others who may take offence when using the microphone(s).

If using our Photo Booth service, we ask that you have checked with your venue that the appropriate space is available for setup (approx. 3m x 3m for the Classic Photo Booth and 1.5m x 3m for the Magic Mirror Booth) and within access of a mains supply within 10m of the booth.

The Photo Booth attendant's instructions must be followed at all times to ensure the safe running of the Booth. You, the client will take full responsibility for any deliberate damage caused to the booth by you or your guests.

Young children must be accompanied by an adult at all times when using the photo booth. Any props belonging to Fill The Floor Discos must be returned to our Photo Booth attendant after each use of the Photo Booth.

In the event of behavior by guests that could affect the safe running of our equipment, damage to the Photo Booth, props or other equipment, rudeness or threats to our staff, we reserve the right to immediately cease use of the equipment and remove it from the event. In this instance the fee still remains payable in full.

If the attendant feels due to excess alcohol someone is unfit to use the booth we reserve the right to refuse them access to the booth.

Fill The Floor Discos photo booth images are uploaded to our website photo booth gallery up to 48 hours after your function. These pictures can be password protected within your gallery with the code printed on each picture. Please state if you require a password protected gallery. Please note: we may sometimes use these images for promotional purposes.

We will delete any images deemed to be offensive, or could cause embarrassment to individuals and will remove any picture from our website and Facebook page if requested.

In the event of equipment failure resulting in the complete loss of music, failure of Photo Booth equipment or Karaoke services for longer than 30 minutes, you will be entitled to a full refund unless the failure is caused by events outside of our control (e.g local power failure).

Our priority is providing you with service that you will remember. If for any reason we fall short of your expectations, please send us an email at info@fillthefloordiscos.co.uk.